Voice evaluation · IVR & Voice Bots
AI Voice Evaluation for IVR & Voice Bots
Human evaluation of your speech models: MOS and preference testing for TTS, WER-in-context review for ASR, and native-speaker judgement on naturalness and intelligibility. Applied to ivr & voice bots, the specification is driven by one thing: intent accuracy.
- Service
- Voice evaluation
- Use case
- IVR & Voice Bots
- Primary metric
- Intent accuracy
Required data profile
- Telephony-bandwidth audio
- Dual-channel calls
- Intent-labelled utterances against a live taxonomy
Technical specification
| Parameter | Standard |
|---|---|
| TTS | MOS (1-5), MUSHRA, and A/B preference protocols |
| ASR | Error typing: substitution, deletion, insertion, code-switch failure |
| Panel | Native speakers of the target variety, screened and calibrated |
| Sample size | Powered per the effect size you need to detect |
| Reporting | Per-item scores plus aggregate with confidence intervals |
Process
- Protocol design and sample-size calculation
- Panel recruitment and calibration on reference items
- Blind evaluation with attention checks
- Statistical analysis
- Report with per-error-type breakdown
Metrics this feeds
- Intent accuracy
- Containment rate
- Barge-in handling
Failure modes to design out
- Studio audio downsampled to fake telephony
- Scripted callers who never interrupt
- Intent sets written by product, not derived from real calls
Attention checks and reference anchors are embedded so unreliable raters are detected and excluded before analysis.
Deliverables
- Raw per-rater scores
- Aggregated results with confidence intervals
- Error-type analysis
- Recommended fix priorities
Frequently asked
Is voice evaluation the right service for ivr & voice bots?
It covers telephony-bandwidth audio. Most ivr & voice bots programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope voice evaluation for ivr & voice bots
Send the metric you need to move.