Call-centre speech · Code-Switching ASR
Call Centre Speech Data for Code-Switching ASR
Simulated and consented real-world contact-centre audio in Indian languages, recorded over telephony-grade channels so it matches the bandwidth your production system actually sees. Applied to code-switching asr, the specification is driven by one thing: switch-point accuracy.
- Service
- Call-centre speech
- Use case
- Code-Switching ASR
- Primary metric
- Switch-point accuracy
Required data profile
- Genuinely code-mixed spontaneous speech
- Per-token language ID labels
- A fixed rule for script of English tokens
Technical specification
| Parameter | Standard |
|---|---|
| Channel | 8 kHz narrowband telephony plus 48 kHz reference where required |
| Codec | G.711 / Opus simulated to match your stack |
| Structure | Agent and customer on separate channels |
| Scenarios | Billing, delivery, KYC, recharge, collections, support, sales |
| Emotion | Neutral, frustrated and escalated variants on request |
Process
- Scenario library built from your call taxonomy
- Agent-side speakers briefed on your script and tone
- Recording over the specified codec path
- Transcription with intent and outcome labels
- Delivery with per-scenario counts
Metrics this feeds
- Switch-point accuracy
- Mixed-utterance WER
- Language ID token accuracy
Failure modes to design out
- Concatenating monolingual data and calling it code-mixed
- Leaving script conventions to individual annotators
Narrowband is simulated at capture time, not by downsampling clean studio audio, which would leave unrealistic artefacts.
Deliverables
- Dual-channel call audio
- Verbatim transcripts
- Intent, outcome and sentiment labels
- Scenario coverage matrix
Frequently asked
Is call-centre speech the right service for code-switching asr?
It covers genuinely code-mixed spontaneous speech. Most code-switching asr programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope call-centre speech for code-switching asr
Send the metric you need to move.