Call-centre speech · Wake Word Detection
Call Centre Speech Data for Wake Word Detection
Simulated and consented real-world contact-centre audio in Indian languages, recorded over telephony-grade channels so it matches the bandwidth your production system actually sees. Applied to wake word detection, the specification is driven by one thing: false accepts per hour.
- Service
- Call-centre speech
- Use case
- Wake Word Detection
- Primary metric
- False accepts per hour
Required data profile
- Thousands of speakers, few utterances each
- Positive and hard-negative sets
- Multiple distances and noise conditions
Technical specification
| Parameter | Standard |
|---|---|
| Channel | 8 kHz narrowband telephony plus 48 kHz reference where required |
| Codec | G.711 / Opus simulated to match your stack |
| Structure | Agent and customer on separate channels |
| Scenarios | Billing, delivery, KYC, recharge, collections, support, sales |
| Emotion | Neutral, frustrated and escalated variants on request |
Process
- Scenario library built from your call taxonomy
- Agent-side speakers briefed on your script and tone
- Recording over the specified codec path
- Transcription with intent and outcome labels
- Delivery with per-scenario counts
Metrics this feeds
- False accepts per hour
- False reject rate per accent band
- Performance at 3m and 5m
Failure modes to design out
- Positives only, with no hard negatives
- Close-mic-only capture
- No accent-band tagging, so failures cannot be localised
Narrowband is simulated at capture time, not by downsampling clean studio audio, which would leave unrealistic artefacts.
Deliverables
- Dual-channel call audio
- Verbatim transcripts
- Intent, outcome and sentiment labels
- Scenario coverage matrix
Frequently asked
Is call-centre speech the right service for wake word detection?
It covers thousands of speakers, few utterances each. Most wake word detection programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope call-centre speech for wake word detection
Send the metric you need to move.