Kerala · Call-centre speech
Call Centre Speech Data in Kochi
Simulated and consented real-world contact-centre audio in Indian languages, recorded over telephony-grade channels so it matches the bandwidth your production system actually sees. In Kochi, this runs from our local studio setup: Booth with co-located transcription team.
- City
- Kochi, Kerala
- Languages here
- 2
- Turnaround
- 3-6 weeks for 100-250 hours.
Languages recorded in Kochi
- Malayalam
- Indian English
Local dialect profile
Central Kerala Malayalam; Malabar variety needs Kozhikode fielding.
Strong Malayalam pool with high literacy for transcription work.
Technical specification
| Parameter | Standard |
|---|---|
| Channel | 8 kHz narrowband telephony plus 48 kHz reference where required |
| Codec | G.711 / Opus simulated to match your stack |
| Structure | Agent and customer on separate channels |
| Scenarios | Billing, delivery, KYC, recharge, collections, support, sales |
| Emotion | Neutral, frustrated and escalated variants on request |
Process
- Scenario library built from your call taxonomy
- Agent-side speakers briefed on your script and tone
- Recording over the specified codec path
- Transcription with intent and outcome labels
- Delivery with per-scenario counts
Deliverables
- Dual-channel call audio
- Verbatim transcripts
- Intent, outcome and sentiment labels
- Scenario coverage matrix
Why Kochi for this work
Strong Malayalam pool with high literacy for transcription work.
Booth with co-located transcription team. Sessions here follow the same template as every other city in the network, so a multi-city cohort stays acoustically consistent.
Frequently asked
Do you have a studio in Kochi?
Booth with co-located transcription team.
Which languages can you collect in Kochi?
Malayalam, Indian English. Other languages are possible where migrant communities are present, with residence and nativeness screening.
Can sessions run outside the studio?
Yes. Field recording in homes, vehicles and public spaces is available where your deployment conditions require it, with noise profiles documented per session.
Book call-centre speech in Kochi
Send the language, speaker count and conditions.