Call-centre speech · हिन्दी
Hindi Call Centre Speech Data
Simulated and consented real-world contact-centre audio in Indian languages, recorded over telephony-grade channels so it matches the bandwidth your production system actually sees. This page covers how that works specifically for Hindi, where four-way stop contrast (voiced/voiceless x aspirated/unaspirated) that collapses in models trained on english-first acoustic units.
- Language
- Hindi (hi-IN)
- Dialects covered
- 7
- Typical programme
- 500-2,000 hours
- Cities
- Delhi, Lucknow, Jaipur
What changes when the language is Hindi
The service specification stays constant across languages; the linguistics do not. For Hindi, three things drive the design of a call-centre speech programme.
- Four-way stop contrast (voiced/voiceless x aspirated/unaspirated) that collapses in models trained on English-first acoustic units
- Dialect spread: Khari Boli, Awadhi, Braj, Bhojpuri-influenced Hindi
- Urban Hindi speech is Hinglish in practice. Expect 15-40% English tokens in spontaneous speech: numbers, brands, technology terms, and whole clause switches. Any Hindi corpus that excludes English tokens will not match production traffic.
Technical specification
| Parameter | Standard |
|---|---|
| Channel | 8 kHz narrowband telephony plus 48 kHz reference where required |
| Codec | G.711 / Opus simulated to match your stack |
| Structure | Agent and customer on separate channels |
| Scenarios | Billing, delivery, KYC, recharge, collections, support, sales |
| Emotion | Neutral, frustrated and escalated variants on request |
Hindi cohort design
Largest recruitment pool in the network. A 1,000-speaker Hindi cohort with balanced gender and 18-45 age bands is typically fielded across four cities to avoid a single-city accent bias.
| Dimension | Typical split | Why it matters for Hindi |
|---|---|---|
| Gender | 50 / 50 | Pitch range differences change acoustic model behaviour; unbalanced cohorts bias recognition |
| Age | 18-25: 30%, 26-40: 40%, 41-60: 30% | Older speakers retain conservative Hindi forms that younger urban speakers have lost |
| Region | Uttar Pradesh / Bihar / Madhya Pradesh and others | Dialect spread across 7 recognised varieties |
| Education | Mixed, including below-graduate | Prompt-reading fluency correlates with education and skews prosody |
| Condition | Studio / quiet room / field | Match the noise profile of your deployment |
Process
- Scenario library built from your call taxonomy
- Agent-side speakers briefed on your script and tone
- Recording over the specified codec path
- Transcription with intent and outcome labels
- Delivery with per-scenario counts
Hindi-specific quality rules
- Inconsistent Devanagari vs romanised spelling for the same English loan word
- Nukta characters (क़ ख़ ग़ ज़ फ़) applied inconsistently by transcribers
- Numerals: whether to write digits, Devanagari numerals, or spelled-out words must be fixed in the style guide up front
- Honorific verb forms create long agreement chains that annotators shorten unless the guide forbids it
Narrowband is simulated at capture time, not by downsampling clean studio audio, which would leave unrealistic artefacts.
Deliverables
- Dual-channel call audio
- Verbatim transcripts
- Intent, outcome and sentiment labels
- Scenario coverage matrix
Worked example
A representative Hindi call-centre speech engagement: 500 hours from 1,000 speakers, 50/50 gender, ages 18-45, spread across Delhi, Lucknow, Jaipur, recorded to the specification above and delivered in WAV with a per-utterance manifest.
Timeline: 3-6 weeks for 100-250 hours.
Where this data is missing today
Public Hindi corpora skew heavily towards read newspaper text from educated urban speakers in Delhi and NCR. Rural Bihar and eastern UP speech, elderly speakers, and low-literacy speakers reading prompts aloud are largely absent.
Frequently asked
How much does Hindi call-centre speech cost?
Priced per delivered hour or unit against a written spec. The cost drivers for Hindi are dialect spread, demographic narrowness and recording condition, in that order.
Which Hindi dialects are included?
By default Khari Boli, Awadhi, Braj, Bhojpuri-influenced Hindi and others, tagged per speaker. You can also commission a single-dialect corpus if you are targeting one region.
Can you deliver Hindi data in our format?
Yes. Dual-channel call audio is the default, but naming, schema and directory structure follow your pipeline.
How long does a Hindi programme take?
3-6 weeks for 100-250 hours.
Request a Hindi call-centre speech quote
Hours, speakers, dialects, deadline. Send what you have.