Conversational AI Companies · IVR & Voice Bots
IVR & Voice Bots Data for Conversational AI Companies
Voice-bot and chat-plus-voice platforms deploying into Indian markets, where the gap between demo accuracy and live accuracy is a code-mixing problem. Deploying automated telephony flows that hold up against real Indian callers on narrowband lines.
- Buyer
- Conversational AI Companies
- Use case
- IVR & Voice Bots
- Metric
- Intent accuracy
Where the two meet
Bots trained on clean single-language data fail on real switching mid-utterance That is a ivr & voice bots problem, and it is solved by data shaped like this:
- Telephony-bandwidth audio
- Dual-channel calls
- Intent-labelled utterances against a live taxonomy
Your evaluation criteria
- Does the data include overlap, interruptions and backchannels?
- Are utterances collected over the same channel conditions as production?
- Is intent labelling done against your live taxonomy?
Metrics
- Intent accuracy
- Containment rate
- Barge-in handling
Pitfalls
- Studio audio downsampled to fake telephony
- Scripted callers who never interrupt
- Intent sets written by product, not derived from real calls
Contract points
- Scenario confidentiality
- Right to reuse across bot versions
- Delivery in a format that drops into an existing pipeline
Frequently asked
What does a first engagement look like?
Usually a scoped pilot: one language, an evaluation set plus a first training batch, delivered in three to five weeks, followed by the full programme.
Can you match our existing vendor's schema?
Yes. Working to your schema avoids a conversion pass and keeps deliveries comparable across vendors.
How is provenance documented?
Per-item contributor records and consent mapped to IDs in the manifest.
Send your requirement
Language, volume, metric, deadline.