Multilingual collection · IVR & Voice Bots
Multilingual Data Collection for IVR & Voice Bots
Parallel programmes across several Indian languages at once, run to one specification so the resulting datasets are comparable rather than a set of incompatible deliveries. Applied to ivr & voice bots, the specification is driven by one thing: intent accuracy.
- Service
- Multilingual collection
- Use case
- IVR & Voice Bots
- Primary metric
- Intent accuracy
Required data profile
- Telephony-bandwidth audio
- Dual-channel calls
- Intent-labelled utterances against a live taxonomy
Technical specification
| Parameter | Standard |
|---|---|
| Languages | Up to 14 Indian languages plus Indian English in one programme |
| Consistency | One spec, one manifest schema, one QA standard across all languages |
| Balance | Per-language quotas set independently to match your deployment mix |
| Reporting | Single consolidated progress view across languages |
Process
- Master specification written once and localised per language
- Per-language linguistic review of prompts and guides
- Parallel fielding across studio cities
- Central QA applying identical thresholds
- Consolidated delivery with per-language reports
Metrics this feeds
- Intent accuracy
- Containment rate
- Barge-in handling
Failure modes to design out
- Studio audio downsampled to fake telephony
- Scripted callers who never interrupt
- Intent sets written by product, not derived from real calls
The hardest language sets the timeline. Low-resource languages such as Assamese and Odia should start first.
Deliverables
- Per-language datasets in one schema
- Cross-language coverage report
- Consolidated QA summary
Frequently asked
Is multilingual collection the right service for ivr & voice bots?
It covers telephony-bandwidth audio. Most ivr & voice bots programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope multilingual collection for ivr & voice bots
Send the metric you need to move.