Speech data collection · IVR & Voice Bots
Speech Data Collection for IVR & Voice Bots
Recruited-speaker speech corpora recorded to a written specification: scripted prompts, spontaneous monologue, or both, with full speaker metadata. Applied to ivr & voice bots, the specification is driven by one thing: intent accuracy.
- Service
- Speech data collection
- Use case
- IVR & Voice Bots
- Primary metric
- Intent accuracy
Required data profile
- Telephony-bandwidth audio
- Dual-channel calls
- Intent-labelled utterances against a live taxonomy
Technical specification
| Parameter | Standard |
|---|---|
| Sample rate | 48 kHz capture, delivered at 48/16 kHz as required |
| Bit depth | 24-bit capture, 16-bit PCM delivery |
| Format | WAV (PCM), one file per utterance or per session |
| Channels | Mono per speaker; multi-channel on request |
| Noise floor | Studio sessions below -50 dBFS; field sessions specified per project |
| Clipping | Zero tolerance; clipped takes are re-recorded, not repaired |
Process
- Requirement lock: languages, hours, speaker count, demographic quotas, recording conditions
- Prompt design and linguistic review by native reviewers
- Speaker recruitment and screening against quota, with consent capture
- Recording sessions with real-time level and prompt-coverage monitoring
- Automated technical QA on every file (SNR, clipping, duration, silence)
- Native-speaker content QA on a defined sample, escalating to 100% on failure
- Packaging, manifest generation and delivery
Metrics this feeds
- Intent accuracy
- Containment rate
- Barge-in handling
Failure modes to design out
- Studio audio downsampled to fake telephony
- Scripted callers who never interrupt
- Intent sets written by product, not derived from real calls
Every file passes automated technical checks. Content QA is sampled at 10% by default and raised per batch when the failure rate crosses the agreed threshold.
Deliverables
- Audio files in the agreed format and naming convention
- Per-utterance manifest (speaker ID, prompt ID, duration, condition)
- Speaker metadata: age band, gender, region, dialect, education band
- Consent records mapped to speaker IDs
- QA report with pass rates and rejection reasons
Frequently asked
Is speech data collection the right service for ivr & voice bots?
It covers telephony-bandwidth audio. Most ivr & voice bots programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope speech data collection for ivr & voice bots
Send the metric you need to move.