Transcription · IVR & Voice Bots
Transcription Services for IVR & Voice Bots
Verbatim and clean-read transcription of Indian-language audio by native speakers of the target variety, delivered against a written style guide with measured agreement. Applied to ivr & voice bots, the specification is driven by one thing: intent accuracy.
- Service
- Transcription
- Use case
- IVR & Voice Bots
- Primary metric
- Intent accuracy
Required data profile
- Telephony-bandwidth audio
- Dual-channel calls
- Intent-labelled utterances against a live taxonomy
Technical specification
| Parameter | Standard |
|---|---|
| Modes | Verbatim, clean verbatim, or clean-read |
| Timestamps | Utterance or word level |
| Script | Native script, romanised, or dual-script delivery |
| Tags | Speaker, noise, overlap, unintelligible, code-switch |
| Accuracy target | 99% on clean studio audio; agreed per-project on field audio |
Process
- Style guide authoring and client sign-off
- Transcriber calibration and agreement measurement
- First pass transcription
- Independent second-pass review
- Automated rule checks and delivery
Metrics this feeds
- Intent accuracy
- Containment rate
- Barge-in handling
Failure modes to design out
- Studio audio downsampled to fake telephony
- Scripted callers who never interrupt
- Intent sets written by product, not derived from real calls
The style guide is the deliverable that determines whether your data is usable. It is written first and shipped with the data.
Deliverables
- Transcripts in your schema
- Style guide
- QA and agreement report
Frequently asked
Is transcription the right service for ivr & voice bots?
It covers telephony-bandwidth audio. Most ivr & voice bots programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope transcription for ivr & voice bots
Send the metric you need to move.