Translation · IVR & Voice Bots
Translation & Localisation Data for IVR & Voice Bots
Human translation and parallel-corpus creation across Indian languages, built for machine-translation training and multilingual LLM evaluation rather than for publication. Applied to ivr & voice bots, the specification is driven by one thing: intent accuracy.
- Service
- Translation
- Use case
- IVR & Voice Bots
- Primary metric
- Intent accuracy
Required data profile
- Telephony-bandwidth audio
- Dual-channel calls
- Intent-labelled utterances against a live taxonomy
Technical specification
| Parameter | Standard |
|---|---|
| Direction | English to Indian languages and between Indian languages |
| Output | Sentence-aligned parallel corpora |
| Register | Formal, colloquial, or matched to your product tone |
| Review | Independent bilingual review pass |
| Terminology | Client glossary enforced and returned updated |
Process
- Glossary and register agreement
- Translation by native speakers of the target language
- Independent bilingual review
- Alignment verification
- Delivery with terminology report
Metrics this feeds
- Intent accuracy
- Containment rate
- Barge-in handling
Failure modes to design out
- Studio audio downsampled to fake telephony
- Scripted callers who never interrupt
- Intent sets written by product, not derived from real calls
Back-translation checks are run on a sample so you can see where source ambiguity, not translator error, causes divergence.
Deliverables
- Sentence-aligned parallel data
- Updated glossary
- Reviewer notes on ambiguous source
Frequently asked
Is translation the right service for ivr & voice bots?
It covers telephony-bandwidth audio. Most ivr & voice bots programmes combine it with at least one other service; we will say so in the scope rather than selling one line item.
What languages are available?
All 14 languages in the network plus Indian English accent bands.
How is the evaluation set handled?
Collected first, from speakers disjoint from the training cohort, so improvement is measurable.
Scope translation for ivr & voice bots
Send the metric you need to move.